FAQs about Noomii's Coach Referral System
These are FAQs about our coach referral service. For more general questions, please see our FAQs for Coaches.
- What is Noomii's coach referral service?
- How does Noomii match coaches and clients in the referral system?
- Am I automatically included in the referral service when I sign up for Noomii?
- What does the referral service cost?
- That sounds like a lot. Why so much?
- Do I pay a referral fee for every client I get through Noomii?
- I am already paying Noomii to be on the directory. Why should I pay extra for referrals?
- How many client referrals will I get?
- How do I apply to join the referral system?
- I've already done my interview. How do I join?
- Is it normal to receive leads that do not follow up? Whenever I receive leads from friends or family members I am always hired. Why is this different?
- How can I get more information?
What is Noomii's coach referral service?
Noomii has two ways of helping coaches get new clients. The "basic" service, for which we charge an annual fee of $397, allows coaches to be listed on our high-traffic directory of coaches, and comes with a 100% money-back guarantee. All coaches who sign up for a 1 year plan on Noomii are listed in the directory; if a client contacts and hires you through this service, you pay no additional fees beyond your annual subscription. The second way we help coaches get clients is through our coach referral service. In this service, clients fill out a brief form telling Noomii what they would like to achieve through coaching, along with some personal details such as age, occupation, etc. With this information, Noomii finds and personally recommends a small number of coaches (often just one) who we believe are the best fit for the client.
How does Noomii match coaches and clients in the referral system?
When Noomii receives the client's request, we first attempt to contact the client to ask them more detailed questions about their goals, budget, and other details. We then search our network of coaches and recommend one to three coaches who we feel are a good fit. In addition, we also allow our member coaches to suggest themselves for recommendation. To suggest yourself, just go to the lead and click the "Recommend Yourself" button. You will then be asked to write a brief message telling Noomii why you are a particularly good fit. Please note that doing so does not guarantee that you will be approved, and that the majority of matches are made manually by our staff.
Am I automatically included in the referral service when I sign up for Noomii?
No. In order to participate, you must first upgrade to a paid plan. Once you have upgraded you will need to schedule a conversation with our coach matching expert. This conversation is important so that we can get to know you and the kinds of clients you work best with. We want to get to know you as a coach so we can send you the best fitting client leads possible.
What does the referral service cost?
The fee varies from client to client, but in most cases is 30%. However, coaches are ONLY required to pay if and when they are hired by the client. That way you only pay us if you get paid yourself.
That sounds like a lot. Why so much?
Our referral fee is comparable to prices charged by other referral services, most of which charge between 30% and 50%.
Do I pay a referral fee for every client I get through Noomii?
No. You only pay a referral fee if we personally recommend you to a client. If the client finds you on the directory and contacts you directly, you pay nothing beyond your basic annual membership.
I am already paying Noomii to be on the directory. Why should I pay extra for referrals?
We charge extra for our personalized referral service because of the higher level of time, effort, and cost it requires on our part. Noomii incurs significant costs through paid advertising and the individualized attention given to each client. As a result, this aspect of our business is only viable if we are able to recover those costs through referral fees.
How many client referrals will I get?
On average, coaches in the referral program will receive 1 or 2 referrals in a given month. In some months it may be none, and in others it may be more. The quantity and type of referrals you get can vary substantially, and will depend on a number of factors such as your location, fees, and specialization.
How do I apply to join the referral system?
First, you must sign up for a one year membership on Noomii. Next, you can schedule a referral conversation with Noomii's coach matching expert so we can understand who your ideal clients are and enrol you in the referral program.
I've already done my interview. How do I join?
Some of our members don't realize that they have to apply for the referral program separately or joined Noomii before we separated our coach directory service from our referral service (generally anyone who joined before September 24, 2013). If you've recorded an interview with a Noomii co-founder and wish to join the referral program, schedule a referral conversation with Noomii's coach matching expert so we can understand who your ideal clients are and enrol you in the referral program.
Is it normal to receive leads that do not follow up? Whenever I receive leads from friends or family members I am always hired. Why is this different?
A personal referral from someone who knows and trusts you is as good a referral as you’ll get. Here at Noomii, we do our best to build a relationship with our coaches and clients but we also know leads fall within a spectrum. We have "window shoppers", people who are 100% committed to the process of hiring a coach, and everything in between. If you don’t immediately hear back from a referral client, there could be a number of factors influencing that:
- The client may be shopping around, looking for coaches in other places in addition to Noomii. They may email a friend, check out their LinkedIn network, or browse other coaching resources.
- The client may have hired someone else.
- Even if the client is committed to improving, they may not be convinced that coaching is right for them.
- Coaching can be similar to getting a gym membership. They may have good intentions but fail to follow through.
No matter what is going on for the client, we recommend that you follow-up quickly and frequently. Check out these useful articles on the topic:
- How to follow up with prospective coaching clients
- Why Wilma got hired over two other referral coaches
- How to follow up with leads to turn them into paying clients
How can I get more information?
Call or email us at any time if you'd like to know more:
phone (US & Canada toll-free): 1-800-278-1057
phone (international): +1(604)709-9894
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